Privacy Policy

Effective date: March 11, 2024

We collect your information only with your consent in accordance with our Terms of Service. We only collect personal information that is necessary to fulfill the purpose of your interaction with us. We don't sell your personal information to third parties, and we only use it as this Policy describes.

For any questions about this Policy, please contact

0. Definitions

For definitions of terms, please see our Terms of Service.

1. Information Pollination Collects

We may collect basic browsing information from all visitors to the Website, including the visitor's browser type, language preference, referring site, and the date and time of each visitor request. We may also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

If you log in to Pollination, we may require additional information: a valid email address, name, avatar image, biographical paragraph, and an account name from a supported identity provider.

If you sign up for a paid Account, we may require additional information: a valid business name, a contact email, a business URL, a designated User to act as an owner of the organization, and valid payment information.

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name, an email address, a real name, and a photograph are examples of "User Personal Information."

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

1.1 Personal information stored within Pollination

  • First name, last name, email, company name

  • Paddle customer unique identifiers

  • IP addresses (stored temporarily for 30 days in logs)

1.2 Personal information stored in third-party services

  • First name, last name, email (through Paddle, MailChimp, DigitalOcean, and Google Firebase Authentication)

  • Credit card information (securely stored within Paddle)

  • IP address (through Google Firebase Authentication, DigitalOcean, and Cryptlex. The data in Cryptlex stored temporarily for 30 days in activation logs)

  • Geo-location data (through Google Firebase Authentication, DigitalOcean, and Cryptlex)

  • Username and Hostname of the device (through Cryptlex)

2. What Information Pollination Does Not Collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Pollination does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a project. You are responsible for complying with any regulatory controls regarding data you store on our servers.

We do not intentionally collect User Personal Information that is stored in your projects or any other free-form content inputs. Information in your projects belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service.

If your project has been published and is now public, anyone (including Pollination employees) may view its contents. Information you store in public projects may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your private projects, we may scan our servers for certain tokens or security signatures, or for known active malware.

3. How We Share the Information We Collect

We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. For example, if you invite another Pollination User to a project, we will send them an email including your name and Pollination login, and a link to your suggested project. If you join an Organization or a Team, the other members of the organization may be able to view and edit any organization projects you create. We will respect your choices.

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We do not host advertising on Pollination. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. Any advertisements on individual Pollination projects are not sponsored by, or tracked by, Pollination.

We do not disclose User Personal Information outside Pollination, except in the situations listed in this section or when compelled to by law.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Pollination. For example, we may compile statistics on the usage of open source libraries or public Recipes across Pollination. However, we do not sell this information to advertisers or marketers.

We may share User Personal Information with your permission, so we can perform services you have requested.

We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar those in our Terms of Service. Our vendors may perform services such as payment processing, sending email on our behalf, content delivery networking, error log analysis, and other similar services.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will notify you on our website or by email before any transfer of your User Personal Information.

4. Public Information on Pollination

Much of Pollination is public-facing. If your content is public-facing, third parties may access and use it in compliance with our Terms of Service. We do not sell that content; it is yours. However, we do allow third parties, such as internet archives, to compile public-facing Pollination information.

Your Personal Information, associated with your content, may be gathered by third parties in these compilations of Pollination data. If you do not want your Personal Information to appear in third parties' compilations of Pollination data, please do not make your Personal Information publicly available.

5. Cookies

Pollination uses cookies (and similar technologies, such as HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Pollination. The cookies Pollination sets are essential for the operation of the website or are used for performance or functionality. By using the Website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device's ability to accept cookies, you will not be able to log in or use the Service.

Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. Or another user's project may embed a third party video. While we try to minimize these third party cookies, we can't always control what cookies this third party content sets.

6. Tracking and analytics

We use a number of third party analytics and service providers to help us evaluate our users' use of Pollination, compile statistical reports on activity, and improve our content and website performance. In addition, we use our own internal analytics software to provide features and improve our service and performance.

We do not permit third parties other than our analytics and service providers to track our users' activity over time on Pollination. We do not track your online browsing activity on other online services.

7. Lawful Bases for Processing Personal Data (Applicable to EEA and UK End Users)

Pollination processes Personal Data in compliance with the GDPR, ensuring a lawful basis for each processing activity. The basis varies depending on the data type and the context, including how you access the services. Our processing activities typically fall under these lawful bases:

  • Contractual Necessity: Processing is required to fulfill our contractual duties to you, in accordance with the Pollination Terms of Service.

  • Legal Obligation: We process data when it's necessary to comply with applicable laws or to protect the rights, safety, and property of Pollination, our affiliates, users, or third parties.

  • Legitimate Interests: We process data for purposes that are in our legitimate interests, such as securing our Services, communicating with you, and improving our Services. This is done only when these interests are not overridden by your data protection rights or your fundamental rights and freedoms.

  • Consent: We process data when you have explicitly consented to such processing. When we rely on consent as the legal basis, you have the right to withdraw your consent for data processing at any time. The procedures for withdrawal are detailed in this Statement and available on our website.

8. Your Privacy Rights

Depending on your residence location, you may have specific legal rights regarding your Personal Data:

  • The right to access the data collected about you

  • The right to request detailed information about the specific types of Personal Data we've collected over the past 12 months, including data disclosed for business purposes

  • The right to rectify or update inaccurate or incomplete Personal Data under certain circumstances

  • The right to erase or limit the processing of your Personal Data under specific conditions

  • The right to object to the processing of your Personal Data, as allowed by applicable law

  • The right to withdraw consent, where processing is based on your consent

  • The right to receive your collected Personal Data in a structured, commonly used, and machine-readable format to facilitate its transfer to another company, where technically feasible

To exercise these rights, please send an email to and follow the instructions provided. To verify your identity for security, we may request extra information before addressing your data-related request.

We aim to promptly respond to requests in compliance with legal requirements. Please note that we may retain certain data as necessary for legal obligations or for establishing, exercising, or defending legal claims.

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